Support

Need help with Route Pacer? Find answers below or get in touch.

Contact Us

For questions, bug reports, or feature requests:

We aim to respond within 48 hours.

Re-sync activities: Go to Settings and click “Re-sync Activities” to refresh your pace profile.
Revoke access: You can disconnect Route Pacer from your Strava account at any time via your Strava app settings. All your data will be automatically deleted when you revoke access.
Heart rate data: HR processing is optional and controlled by a separate consent checkbox. You can enable or disable it in Settings.

Download your data: Export everything we store about you from Settings → Download My Data.
Delete your account: Permanently delete all your data from Settings → Delete My Account. This is immediate and irreversible.
Privacy policy: Read our full Privacy Policy.

What data does Route Pacer store from Strava?: A computed pace profile (a small set of numbers), plus derived per-activity training summaries (grade/pace/heart-rate analysis for your recent runs) used to build and refresh it. We do not store raw activity files, GPS tracks, or route coordinates from Strava — those are processed and discarded.
Why do some races show an interactive route map and others don't?: Races in our course library show a route map because the course is an official, public race route we host. When you upload your own GPX/FIT/TCX file we don't store the route itself — only a computed pace profile and terrain segments — so personal uploads can't show a map. Are you a race director? Add your race to give every runner an interactive course map.
Can I use Route Pacer without Strava?: Yes. You can upload GPX/FIT/TCX training files directly, or enter a recent run time and distance manually.
How accurate are the predictions?: Predictions are estimates based on your training data and course terrain. They are not a substitute for personalized coaching advice. See our Science page for details on the methodology.